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Welcome to Finnish National Gallery's webshop!

Terms of delivery

1. Registration
Registration is not required for ordering. Customers who choose to may register with the Finnish National Gallery’s customer registry (personal data file) by supplying the required information. An e-mail address is required to subscribe to the newsletter for the Finnish National Gallery’s online shop. The newsletter is sent approximately once a month and it entails information on new events, products, exhibitions and offers.

2. Order confirmation
Once an order has been received, an order confirmation shall be sent to the e-mail address provided by the customer. The binding purchase agreement shall enter into force once the Finnish National Gallery’s online shop has sent an email on the advancement of the order (comes after the order confirmation). The Finnish National Gallery reserves the right not to supply a product if the stock quantity was incorrect. In such cases the order shall be cancelled and the customer reimbursed for any payment already made for the product in question.

3. Prices
The valid price is the price listed in the pricelist of the Finnish National Gallery’s online shop. The prices are valid only when ordering from the Finnish National Gallery’s online shop. The Finnish National Gallery reserves the right to amend prices. All listed prices include the possible VAT.

4. Delivery
If a product is in stock, the order shall be sent without delay. The delivery time within Finland is usually 2 to 4 workdays from the moment the order is received.

The delivery charge for each delivery within Finland is 8 euros delivered to the nearest post office or 20 euros delivered to the customer’s home address. There is no delivery charge if the customer picks up the order from the Ateneum or Kiasma Shop by selecting “Pick up from museum shop” as the delivery method. The Finnish National Gallery’s online shop deliveries are handled by the Finnish Postal Service.

The delivery charge for each delivery to EU countries is 20 euros, to other European countries 35 euros and to all other countries 40 euros.

5. Payment
You may choose payment via:
- Finnish online bank services (Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Pankki, Aktia, Handelsbanken, Ålandsbanken, S-Pankki)
- cards (Visa, Visa Electron, MasterCard, American Express, Eurocard, Diners Club, JCB)
- mobile service MobilePay and Siirto
- invoice or part payment options offered by Paytrail

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.

Paytrail Oyj is an authorized Payment Institution.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830

If you should have any questions conserning the payment, please contact Paytrail customer service +358 20 718 1830 or asiakaspalvelu@paytrail.com.

6. Returns

Tickets

The Finnish National Gallery webshop Museoshop does not offer the possibility to return any ticket items. Please make sure to confirm the date and time of the event before purchase.

Other items

Customers are entitled to return unused products in their original packaging free of charge within fourteen (14) days of receiving the products. The customer needs to inform Museoshop customer service before returning the items (museoshop@fng.fi). Returning from Finland is free of charge to the customer. The items may be returned to Ateneum Art Museum museum shop or via Finnish postal service. More detailed instructions on how to return items may be found here.

Detailed instructions on returning items are also included in each delivery. The price of the returned products is reimbursed without delay as soon as the product has been returned and inspected.

If a product is damaged during shipment or is in any other way defective, customers should contact Museoshop customer service immediately at museoshop@kansallisgalleria.fi to arrange the delivery of a replacement.

7. Settlement of disputes
This distance selling agreement, including any disputes or disagreements related to it, is subject to Finnish law.