Frequently Asked Questions

You will receive an order confirmation by email after placing your order. The confirmation email includes a link to your order page. If you need more information about the status of your order, you can contact our customer service at museoshop@kansallisgalleria.fi. You will receive another email once your order has been processed, either when it is on its way to Posti or ready for pickup.

If you wish to make changes to your order, please contact our customer service as soon as possible by email: museoshop@kansallisgalleria.fi. Please include your order number in the message, as it helps us process your request faster. Please note that once an order has already been processed, it can no longer be modified.

If you want to make changes to your order, please contact our customer service as soon as possible by email: museoshop@kansallisgalleria.fi.

Please include your order number in your message, as it will speed up the process. Please note that once an order has already been processed, it can no longer be modified.

Please contact our customer service as quickly as possible by email: museoshop@kansallisgalleria.fi.
Please also include your order number in the message. If the order has already been processed, the address can no longer be changed, and the package will be sent according to the address provided. If collecting the package is not possible, it will be returned to us, and we will then contact the customer.

The shipping time within Finland is usually 2–4 working days from the moment the order is received, depending on the chosen shipping method. Please note that orders are processed only on weekdays.

Shipping costs within Finland are 6.90 euros for a pickup parcel and 16.90 euros for home delivery. Orders over 60 euros are shipped free of charge to the nearest Posti pickup point in Finland.

Once your order has been processed, you will receive an automatic email containing a tracking code for your package. If you cannot find the information you need through the tracking link, please contact our customer service at museoshop@kansallisgalleria.fi. Please include your order number in your message, as it will speed up the process.

A package left uncollected is not the same as a return. In such cases, please always contact our customer service at museoshop@kansallisgalleria.fi. If the package is returned to us as uncollected, we will contact the customer. By paying the delivery fee of 6.90 euros via the link we provide, we will resend the package to the recipient.

Please note that a discount code or gift card cannot be added to an order afterwards.

Enter the discount code or gift card code in the designated field before payment. By clicking Apply, the price of your shopping cart will update.

Payment in the online store is possible through:

• domestic online banks (Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Bank, Aktia, Handelsbanken, Ålandsbanken, S‑Bank)
• payment cards (Visa, Visa Electron, MasterCard, American Express, Eurocard, Diners Club)
• the MobilePay mobile service
• invoice and installment payment services provided by Paytrail

There may be several reasons for this:

• Please wait a moment and try again, as this may be a temporary issue.
• Try using a different browser.
• Try a different payment method.
• If you selected card payment, check your balance or verify your card details (online payments must be enabled).
• If you selected Nordea or Danske Bank online payment, make sure you did not choose the B2B option if you are paying as a private customer.

If the issue persists, please contact our customer service at museoshop@kansallisgalleria.fi.

In some cases, it may take a while for the order confirmation email to arrive. Please wait a moment and make sure you entered your email address correctly. Also check your spam folder. If you still cannot find the confirmation, please contact our customer service at museoshop@kansallisgalleria.fi.

Unfortunately, invoicing for companies is not available directly through our online store. You can send your order, billing details, and delivery information to museoshop@kansallisgalleria.fi.

The payment method cannot be changed after the order has been paid.

You have the right to return unused products in resalable condition in their original packaging within 14 days of receiving them.

Please notify us of the return by email at museoshop@kansallisgalleria.fi and include:

• whether you are returning the entire order or only part of it
• your order number
• your name and contact details

You can return the products either to the Ateneum museum shop during opening hours (Kaivokatu 2 , 00100 Helsinki) or free of charge by post:

Kansallisgalleria / Museoshop

CUSTOMER RETURN

Kaivokatu 2

00100 Helsinki

Please write the return code 601447 on the parcel.

We will refund the payment to the original payment method once the returned products have been received. A full refund requires that the product is in resalable condition, so please pack the returned items carefully.

Domestic returns are free of charge when using the customer return code.

The refund will be issued to the original payment method once we have received the returned items and confirmed that they are in resalable condition.

If the product is faulty or has been damaged during delivery, please contact us at museoshop@kansallisgalleria.fi. You can attach photos to your message, as this will speed up the processing.

We are happy to help with changes related to your order. Please contact our customer service as soon as possible, and we will see what we can do.

Yes, you have the right to cancel your order within 14 days of receiving it. No reason is required for the cancellation. You can cancel your order through our online store before receiving it by logging in to your customer account. We will process your cancellation as quickly as possible and refund the order amount. Please note that if your order has already entered processing, it will be handled as a return.

You will receive an order confirmation email. By opening it, you can access a page where you can cancel your order if you wish. To cancel your order, click the Cancel or Return button on the Order Confirmation page.

The button will direct you to sign in using either your Shop account or your email address. Sign in or create a new account using your preferred method. Once signed in, click the Cancel or Return button and proceed to the Cancel Items page. On this page, you will see a summary of the items you wish to cancel. To continue, click Review Changes. Then submit your request by clicking Submit Request.

You will receive an email confirmation of your cancellation request, as well as a notification when your request has been processed. Once we have completed the cancellation, you will receive separate notifications regarding the cancellation and refund.
If you have any questions about cancelling your order, our customer service team is happy to help at museoshop@kansallisgalleria.fi.