Shipping policy

1. Registration

Registration is not required for ordering. Customers who choose to may register with the Finnish National Gallery’s customer registry (personal data file) by supplying the required information. An e-mail address is required to subscribe to the newsletter for the Finnish National Gallery’s online shop. The newsletter is sent approximately twicekaksi a month and it entails information on new events, products, exhibitions and offers.

2. Order confirmation

Once an order has been received, an order confirmation shall be sent to the e-mail address provided by the customer. The binding purchase agreement shall enter into force once the Finnish National Gallery’s online shop has sent an email on the advancement of the order (comes after the order confirmation). The Finnish National Gallery reserves the right not to supply a product if the stock quantity was incorrect. In such cases the order shall be cancelled and the customer reimbursed for any payment already made for the product in question.

3. Prices

The prices are valid only when ordering from the Finnish National Gallery’s online shop and may differ from the prices in museum shops. The Finnish National Gallery reserves the right to amend prices. All listed prices include the possible VAT.

4. Delivery

The delivery time within Finland is usually 2 to 4 workdays from the moment the order is received, depending on the chosen delivery method.

The delivery charge for each delivery within Finland are 6,90 euros as a Posti small package or parcel, and 16,90 euros delivered to the customer’s home address. Small packages delivered to a mailbox can be up to 3 × 25 × 35 cm in size and weigh up to 2 kg; larger shipments are delivered as a parcel to a Posti pickup point. Orders over 60 euros are delivered free of charge to the nearest pickup point in in Finland.

You can pick up your order free of charge from the Ateneum Museum Shop by selecting “Pick up” as the delivery method. We will hold pickup orders for two weeks. Please note that picking up is possible during the museum’s opening hours, which you can check here.

The delivery charges to foreign countries are:

Zone 1: 15 €.

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Germany, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Sweden, Slovakia, Slovenia and Spain.

Zone 2: 25 €.

Albania, Andorra, Azerbaijan, Belarus, Bosnia and Hertzegovina, Cyprus, France, Greece, Ireland, Iceland, Italy, Liechtenstein, Malta, Moldova, Monaco, Montenegro, Norway, North Macedonia, Romania, San Marino, Serbia, Switzerland, Ukraine, United Kingdom and Vatican.

Zone 3: 45 €.

Africa, Asia, Australia, North America and South America.

Please note: Deliveries to the United States are currently unavailable. Read more about the suspension of shipments to the U.S. in Posti's news release.

We reserve the right to change delivery methods and delivery charges.

The Finnish National Gallery’s online shop deliveries are handled by the Finnish Postal Service.

5. Payment

You may choose payment via:
– Finnish online bank services (Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Pankki, Aktia, Handelsbanken, Ålandsbanken, S-Pankki)
– cards (Visa, Visa Electron, MasterCard, American Express, Eurocard, Diners Club, JCB)
– mobile service MobilePay
– invoice or part payment options offered by Paytrail

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.

Paytrail Oyj is an authorized Payment Institution.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830

If you should have any questions conserning the payment, please contact Paytrail customer service +358 20 718 1830 or asiakaspalvelu@paytrail.com.